1. What is considered a "vintage" item?

Vintage items are pre-owned pieces that are typically at least 20 years old. They are unique and often feature styles, fabrics, or designs that are no longer available in contemporary stores. Our collection includes vintage clothing, accessories, and other fashion items sourced from different eras.

2. Are the items you sell second-hand?

Yes, all the items we sell are second-hand. They are carefully curated vintage pieces that have been pre-loved, meaning they may show signs of wear or aging. However, we make sure to highlight any major imperfections in the product descriptions to give you full transparency.

3. How do I know if a vintage item will fit me?

We provide detailed product descriptions with measurements (e.g., chest, waist, length, etc.) for each item. We recommend comparing these measurements with a similar item you already own to ensure the best fit. If you have any questions about sizing, feel free to contact us, and we’ll be happy to help!

4. Are all the items in your store one-of-a-kind?

Yes, most of the items we sell are one-of-a-kind. Since vintage items are often rare, once an item is sold, it's gone for good! If you fall in love with something, it’s best to grab it while you can.

5. Do you offer returns or exchanges on vintage items?

Due to the nature of vintage items, all sales are final. However, if your item arrives damaged or significantly not as described, please contact us within 14 days of receiving your order. We will be happy to discuss a return or exchange.

6. How do I care for vintage items?

Vintage items may require special care, depending on the fabric and condition. We recommend following the care instructions provided with the item. Generally, it's best to hand wash or dry clean delicate vintage fabrics to maintain their integrity. If you have specific questions about an item’s care, let us know!

7. Can I request more photos or details about an item?

Absolutely! We want you to feel confident in your purchase, so if you need more information or extra photos of an item, just send us an email or message through our contact page. We’re happy to provide additional details to help you decide.

8. Do you offer international shipping?

Yes, we do offer international shipping worldwide. Shipping fees and delivery times will vary based on your location. You’ll be able to see the shipping cost at checkout before completing your order.

9. How long does shipping take?

• Domestic Orders (Switzerland): Typically 3-5 business days.

• International Orders: Delivery times vary between 7-14 business days, depending on the destination country and customs processing.

10. What if my order gets lost or damaged in transit?

If your order is lost or damaged during transit, please contact us as soon as possible. We will work with the carrier to resolve the issue and may offer a replacement or refund, depending on the situation.

11. Do you restock sold-out items?

Since many of our items are one-of-a-kind vintage pieces, we generally do not restock sold-out items. However, we are constantly adding new vintage items to our collection, so be sure to check back regularly for new arrivals!

12. How can I stay updated on new arrivals and promotions?

You can sign up for our newsletter, where we send updates about new arrivals, sales, and special promotions. Be sure to follow us on Instagram and TikTok for sneak peeks and updates on our latest finds!

13. Can I make special requests or ask for specific vintage items?

We are always on the lookout for unique pieces! If you have a specific item or style in mind, feel free to reach out to us, and we can let you know if we have something in stock or when we might get it.

14. How do I know if an item has been sold or is still available?

We update our online store regularly, but because many of our items are one-of-a-kind, once something is sold, it’s marked as "sold out" and is no longer available. Be sure to act fast if you see something you like!