Privacy policy.
Privacy Policy - Hot Mess Community
Effective Date: 11.3.2025
At Hot Mess Community we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website and interact with our products and services. By accessing or using our Site, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We collect the following types of information:
Personal Information: When you place an order, sign up for our newsletters or contact us, we may collect personal details such as your name, email address, shipping address, billing address, phone number, and payment information.
Non-Personal Information: We may also collect information such as your IP address, browser type, and browsing behavior on the Site. This data helps us improve our website functionality and provide a better user experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders, including shipping, billing, and customer support.
To send you order confirmations, shipping updates, and promotional emails (only if you have opted in to receive them).
To improve the functionality of our website, enhance your shopping experience, and customize our offerings based on your preferences and behavior.
To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to improve user experience and gather analytics. Cookies are small files stored on your device that help us remember your preferences and analyze how you interact with the Site. You can choose to disable cookies through your browser settings, but this may affect your ability to use some features of the Site.
4. Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in running our business, such as:
Payment Processors: To securely process payments and ensure smooth transactions.
Shipping Providers: To fulfill and track your orders.
Email Marketing Services: To send you promotional emails (only if you have opted in).
These third-party providers are bound by agreements that ensure they protect your data and use it only for the services they provide to us.
We may also disclose your personal information if required by law, to comply with a legal process (such as a court order), or to protect our rights, property, or safety.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. While we use encryption and other security measures to protect your data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
6. Your Rights
As a data subject under Swiss law (FADP), you have the following rights regarding your personal information:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
Right to Deletion: You can request the deletion of your personal data, subject to certain exceptions as provided by Swiss law.
Right to Restriction: You can request the restriction of processing of your personal data in certain circumstances.
Right to Object: You can object to the processing of your personal data in certain situations.
Right to Data Portability: You can request to receive your data in a structured, commonly used format or request its transfer to another data controller.
To exercise any of these rights, please contact us at anna@hot-mess-community.com
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7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once this period has elapsed, we will delete or anonymize your data, unless further retention is required by law.
8. Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that data as soon as possible.
9. International Data Transfers
If you are located outside of Switzerland and interact with our Site, please note that your personal data may be transferred to Switzerland, where our servers are located. By using our Site, you consent to the transfer of your data to Switzerland, which may have data protection laws different from those in your jurisdiction.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at hotmesscommunity@outlook.com