Terms of service.

Terms and Conditions - Hot Mess Community

Effective Date: 11.3.2025

Welcome to Hot Mess Community. By accessing or using our website, and purchasing products from us, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General Terms

  • By using our website, you confirm that you are legally capable of entering into a contract under Swiss law. If you are under the age of 18, you must have the consent of a parent or guardian to make a purchase.

  • These Terms apply to all visitors, users, and others who access or use the Site.

2. Products

  • All products listed on our Site are vintage items. As such, they may show signs of wear, aging, or minor imperfections. We strive to provide accurate descriptions and images of our products.

  • All Major flaws will be noted in the description of the item.

  • We make every effort to display the colors and details of our products as accurately as possible. However, we cannot guarantee that the colors displayed on your device will reflect the exact color and appearance of the product.

3. Orders & Payment

  • By placing an order on our Site, you are making an offer to purchase an item, subject to these Terms and conditions.

  • We accept payment through credit cards, Twint and PayPal.

  • Once your order is confirmed, you will receive a confirmation email. We reserve the right to refuse or cancel any order for reasons such as item availability, pricing errors, or fraudulent activity.

4. Shipping & Delivery

  • We offer shipping worldwide.

  • Shipping costs and delivery times will vary depending on your location. You will be notified of shipping costs and estimated delivery times at checkout.

  • We are not responsible for delays caused by third-party shipping carriers, customs delays, or incorrect shipping details provided by the customer.

5. Returns & Exchanges

  • Due to the nature of vintage goods, all sales are generally final. However, if your item arrives damaged, is not as described, or if there is a defect not disclosed in the product description, you may be eligible for a return or exchange.

  • To be eligible for a return or exchange, please contact us within 14 days of receiving your order. All returns must be in their original condition, with any tags or packaging still intact.

  • Please ensure you have reviewed all product descriptions, photos, and measurements before purchasing.

6. Privacy & Security

  • We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your data.

  • We implement reasonable security measures to protect your personal and payment information, but we cannot guarantee complete security due to the inherent risks associated with online transactions.

7. Intellectual Property

  • All content on our website, including but not limited to text, images, graphics, logos, and software, is the property of Hot Mess Community and is protected by copyright and other intellectual property laws.

  • You may not use any content from the Site for commercial purposes or reproduce it in any way without our express written permission.

8. Limitation of Liability

  • Hot Mess Community is not responsible for any indirect, incidental, or consequential damages arising from the use of the Site, including but not limited to loss of profits, data, or business interruption.

  • Our liability is limited to the amount paid for the product that caused the issue. However, this limitation does not apply in cases of gross negligence, willful misconduct, or where liability cannot be excluded under Swiss law.

9. Modifications to Terms

  • We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated "Effective Date."

  • By continuing to use the Site after modifications are made, you agree to the updated Terms.

10. Governing Law

  • These Terms are governed by the laws of Switzerland.

  • Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Geneva.

11. Consumer Rights

  • Under Swiss consumer protection laws, you have certain rights, including the right to withdraw from the purchase within a specified period for certain goods. However, please note that vintage items are generally exempt from return rights unless they are defective or not as described.

If you wish to exercise your rights as a consumer under Swiss law, please contact us directly at hotmesscommunity@outlook.com